TRASHANDVAUDEVILLE.COM HELP

At TrashandVaudeville.com, our goal is to ensure you have an easy & pleasurable shopping experience. If there is a question we did not address below, please contact us.

CONTACT CUSTOMER SUPPORT customerservice@trashandvaudeville.com or 877-520-0420 (Business Hours M-TH 11am-5pm EST)
Mailing Address: West Side Ave., North Bergen, NJ 07047
Retail Store Address: 4 Saint Marks Place, NYC, NY 10003
Warehouse & Returns/Exchanges: 5200 West Side Ave.,
North Bergen, NJ 07047

SHOPPING HELP How to Shop/Shopping Bag
Payment Options
PayPal Checkout
Order Status/Confirmation
Change Your Order/Address
Your Security & Privacy
FAQ's

USA SHIPPING USA Shipping Policy & Delivery
48 USA States Shipping Rates
Hawaii & Alaska Shipping Rates

INTERNATIONAL SHIPPING We ship to Canada and 16 other countries.
Where do we ship to?
International Shipping Policy & Delivery
Canada Shipping Fees
International Shipping Fees
Taxes & Duties

RETURNS/EXCHANGES How to Process a Return/Exchange
Return/Exchange Policy
International Exchanges/Returns

SIZING HELP What is your fit?

GIFT CERTIFICATES How to Order Gift Certificates
How to Redeem Your Gift Certificate

COUPON CODE How to Apply a Coupon Code














SHOPPING HELP


How to Shop

Shopping. The hardest decision at Trash and Vaudeville will be deciding which product to choose first.

To purchase a product or browse our product selection: Click on one of the main shopping categories from the top navigation bar - Men, Women, Kids, Accessories, Shoes or Sale. - This will take you to the category pages. Then click on one of the product images and this will take you to the product detail. To get a better look at an item or see a close up of the image: drag your mouse over the large product image and on the right side you'll see a close up of the photo. To view a different angel of the image, simply click on one of the mini images.

To add the item to your shopping bag, select your size and click on the 'add to bag' button (Nothing is ordered yet and you can back out anytime). From this point, you can continue shopping by selecting the "back" button or "continue shopping" button, or select a shopping category from the top navigation bar - Men, Women, Kids, Accessories, Shoes or Sale.

To modify your shopping bag, select 'shopping bag' located on every page in the top right hand corner. To remove an item, select "remove" button on your shopping bag page. After making any changes to a size or quantity, click the 'Recalculate' button at the bottom of the shopping bag page before clicking on 'Checkout'. Once you've added all of your products you want, go to the shopping bag page by clicking on "shopping bag" located on the top right side. To checkout, choose your shipping method and for USA orders click the 'Pink Checkout' button or for International orders click the 'PayPal Checkout' button. Next you will be asked for your order information, billing address, shipping address, credit card info, etc. After your order has been submitted, a confirmation page will appear with your order number, and you will receive an email confirming your order has been received and is being processed.

IMPORTANT: To ensure you receive our e-mails, please add customerservice@trashandvaudeville.com to your address book or safe list.





Payment Options
We accept Visa, Master Card, American Express and Trash and Vaudeville Gift Certificates in US dollars. Sorry, we do not accept Discover Card, cash, CODs or checks.





PayPal Checkout
PAYPAL checkout is for INTERNATIONAL ORDERS ONLY. PayPal is processed within 3-5 business days before they are shipped.
USA ORDERS - Please do NOT checkout using PayPal, USA orders please checkout by clicking the pink 'CHECKOUT' button on the bottom of the shopping bag page.
INTERNATIONAL ORDERS - MUST checkout using PayPal. Please click the 'PayPal' button on the bottom of the shopping bag page.




Order Status/Confirmation

After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email receipt confirming your order with TrashandVaudeville.com. The email receipt will come from customerservice@trashandvaudeville.com For USPS GROUND SHIPPING - USA Orders please allow up to 7-10 business days to receive your order and International Orders please allow up to 10-14 business days to receive your order.

If you don't receive an email receipt within 24 hours of placing your order, please contact customer services: (Hours M-TH 11AM-5PM EST) customerservice@trashandvaudeville.com and (877) 520-0420

IMPORTANT: To ensure you receive your email 'receipt,' please add customerservice@trashandvaudeville.com to your address book or safe list. Or if you've already placed your order and did not receive your email receipt within 24 hours of placing your order, please double check your spam filter or contact customer service (877) 520-0420 (Hours M-TH 11AM-5PM EST) or customerservice@trashandvaudeville.com



Change Your Order/Address

If you find that a mistake was made at any point during the order process and that a change must be made, please contact customer service immediately after placing the order. However, changes to an order are not guaranteed due to our auto-approval process, and an order cannot be changed once it is processed at our warehouse, so please be mindful of the color, size and other specifications of the item while placing the order. Please feel free to get in touch with our customer service team if you have questions or concerns at any time during the ordering process and one of our representatives would be happy to assist you.

For the best possible service, please contact us between hours M-TH 11AM-5PM EST customerservice@trashandvaudeville.com or (877) 520-0420.

Please email us the following information:

1. Your Order Number
2. The exact details of how you would like to change your order

Email: customerservice@trashandvaudeville.com
Business Hours: Monday-Thursday 11AM-5PM EST


Your Security and Privacy Policy
TrashandVaudeville.com believes in providing a safe and secure shopping environment for all of our customers.

The security and privacy of your personal information is important to us. We want you to feel comfortable that all of your personal information will be kept safe throughout your entire experience with us.

We provide the highest level of security measures available on the Internet. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

For added safety, we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems.

Trash and Vaudeville will not sell or release your email address or any other information to any other parties.

It is our policy never to send private information, such as your credit card number via email.



Orders
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you. We do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems. Trash and Vaudeville will not sell or release your email address or any other information to any other parties.



Newsletter
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe to our newsletter. In every newsletter you receive, there is an "UNSUBSCRIBE" button at the bottom or you can simply send an email to customerservice@trashandvaudeville.com and in the subject enter UNSUBSCRIBE. Personal information that you provide to us is maintained in secured and private files on our internal systems. Trash and Vaudeville will not sell or release your email address or any other information to any other parties.



FAQ - Frequently Asked Questions

Do you have a size chart?
We are determined to get you the right fit, so if you have any questions, please feel free to contact us: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST)

Will you ship internationally outside USA?
Currently, we ship to the USA, Canada and 16 other countries (countries we ship to)
Please see our USA Shipping Policy & Rate or International Shipping Policy & Rates

What if the item doesn't fit or I don't like it?
TrashandVaudeville.com wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange merchandise within 14 DAYS after receipt so long as the item(s) are in the original condition.

Please see our How to Process a Return/Exchange.


What if the item breaks or rips?
Will stand behind any manufacturing defects. Please email customerservice@trashandvaudeville.com or call (877) 520-0420 (Hours M-TH 11AM-5PM EST) and we will work with you to determine the nature of the problem and the solutions available if any.

What if I can't find my size?
Available USA sizing information is indicated on each item. We remove all out-of-stock sizes. If for some reason you order an item that is out-of-stock, we will contact you so you can make another selection. If you have any further questions about sizing please contact: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST)

How do I change or cancel an order?
E-mail customer service at customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST). All e-mails are reviewed before orders are processed on Monday through Thursday M-TH 11AM-5PM EST, excluding holidays. Please see Holidays Observed

How can I find a product?
Trash and Vaudeville makes it easy to find the product of your choice, or to simply browse all of the available products. The easiest way to find your styles is to click on one of the main shopping categories from the top navigation bar - Men, Women, Kids, Accessories, Shoes or Sale. When you want to view a larger image of a product, simply click on it. To order a product, click the "add to bag" button.

What if I can't find what I want?
Trash and Vaudeville will add new products every month. To be notified when new items arrive, please join our newsletter by entering your email address in the top navigation bar and click "SUBSCRIBE."

How do I check out?
Once you've added all of your products you want, click on the 'shopping bag' location in the top right bar on every page.

To checkout, on the shopping bag page choose your shipping method and for USA orders click the 'Pink Checkout' button or for International orders click the 'PayPal Checkout' button.

PAYPAL is for International orders only. USA orders please do NOT use PayPal.

Next, you will be asked for your billing address, shipping address, credit card info, etc.

After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email confirming your order has been received and is being processed.

If you experience any difficulty, please contact us: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST)

How can I check the status of my order?
Please contact Customer Service either by:
- Email: customerservice@trashandvaudeville.com- please indicate your order number in the subject line.
- or Call (877) 520-0420 (Hours M-TH 11AM-5PM EST) - please have your order number handy.

Can I use two promotional codes on the same order?
No, unfortunately TrashandVaudeville.com can only accept one promo code per order.

How will I know if my order has been received?
After your order has been submitted, a confirmation page will appear with your order number.

You will receive an email 'receipt' confirming your order with TrashandVaudeville.com. The email receipt will come from customerservice@trashandvaudeville.com.

For USPS GROUND SHIPPING - For USA orders please allow up to 7-10 business days. For International orders please allow up to 10-14 business days.

If you don't receive email confirmation of your order within 24 hours of placing your order, please contact customer services: customerservice@trashandvaudeville.com or (877) 520-0420 ((Hours M-TH 11AM-5PM EST)

IMPORTANT: To ensure you receive your email 'receipt,' please add customerservice@trashandvaudeville.com to your address book or safe list. Or if you've already placed your order and did not receive your email receipt within 24 hours of placing your order, please double check your spam filter or contact customer service customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST)




USA SHIPPNG - POLICY AND DELIVERY

For International Shipping click here.

All USA orders are shipped by USPS and typically arrives between 7-10 business days. Sorry, we do not offer express shipping. Please allow 1-2 business days for processing in our warehouse. Orders placed before 11am EST M-TH are processed the same day, excluding holidays. Orders placed on Friday, Saturday and Sunday are processed on Monday or the next business day please see Holidays Observed. USA orders must provide a street address. Sorry, we do NOT accept PO Boxes.

Please do NOT checkout using PayPal all USA orders must checkout by clicking the pink 'Checkout' button.


USA SHIPPNG RATES
We offer an inexpensive shipping rate for our customers. Rates are based upon the amount of your order.
USPS shipping service only, sorry we do not offer express shipping.

USA 48 States - USPS Ground (no Hawaii/Alaska):
(Takes approximately 7-10 business days to arrive)
$0-$49.99 order amount = $6 shipping
$50 and up order amount = FREE ground shipping

Hawaii & Alaska Only - USPS Ground:
(Takes approximately 7-10 business days to arrive)
$0-$49.99 order amount = $6 shipping
$50 and up order amount = FREE ground shipping

2nd Day and Next Day Shipping:
Sorry, we do not offer express shipping at this time.

Please see Shipping Policy and Delivery Schedule and Returns/Exchanges Policy


PLEASE NOTE - HOLIDAYS OBERSERVED
Packages are shipped out on business days. The following are a list of our holidays and considered to be a non-business day:
- New Year's Day
- Martin Luther King's Birthday
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving Day
- Christmas Day







INTERNATIONAL SHIPPING - POLICY AND DELIVERY SCHEDULE
Orders are shipped by USPS (US Postal Service) and International orders typically arrives between 7-14 business days.
Sorry we do not offer express shipping.
Please allow 3-5 business days for processing in our warehouse.
Orders placed on Friday, Saturday and Sunday are processed on Monday or the next business day (please see Holidays Observed).
Your shipping and billing address must be the same. We only ship to the billing address.
International orders must checkout via PayPal only. Your credit card must be issued by a bank that uses AVS (address verification system).
International orders are subject to taxes and duties. Please see Taxes and Duties.



INTERNATIONAL SHIPPNG RATES
We offer an inexpensive shipping rate for our customers. Rates are based upon the amount of your order.
USPS shipping service only, sorry we do not offer express shipping.

Canada Only - USPS Ground:
(Takes approximately 7-14 business days to arrive)
Order Amount 0-$100 = $22.95 Shipping Fee
Order Amount $101 and Up = $32.95 Shipping Fee

International - USPS Ground (no Canada):
Please see below for the list of countries we ship to.
(Takes approximately 7-14 business days to arrive)
Order Amount 0-$150 = $45.00 Shipping Fee
Order Amount $151 and Up = $60.00 Shipping Fee



WHERE DO WE SHIP TO?:
We ship to the following countries:
Please also see International Shipping Policy, International Shipping Rates and Taxes & Duties

Australia
Brazil
Chile
Canada
Finland
France
Germany
Ireland
Italy
Japan
Mexico
Netherlands
New Zealand
Norway
Peru
Spain
United Kingdom
USA shipping policy & rates click here




TAXES AND DUTIES

Your package will be subject to taxes and duties that are levied once a shipment reaches the destination country. Neither the US Postal Service nor Trash and Vaudeville can be held liable for any additional charges you may incur. Additional charges for Customs' clearance must be borne by you. Trash and Vaudeville has no control over these charges and cannot predict what they may be.

Each country has their own Customs' regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Trash and Vaudeville, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.

Each order will be accompanied by a Customs' form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs' office for further information.

Please see our International Shipping Policy & Delivery Schedule, Countries We Ship To and Returns/Exchanges Policy.






FREE GROUND SHIPPING OFFER USA ONLY (EXCEPT HAWAII AND ALASKA)
Valid on orders over $50 (worth of products before shipping and taxes) and only available to USA orders only, excludes Hawaii and Alaska. Free shipping offer is NOT valid on International Orders including Canada. Previous purchases are not eligible for adjustments. To take advantage of this offer, simply add $50 or more worth of merchandise to your shopping bag and FREE Ground Shipping will automatically be applied during checkout - you MUST select the 'USA 48 States - USPS Ground' shipping option to receive the free shipping offer.







RETURNS/EXCHANGES
TrashandVaudeville.com wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange merchandise within 14 DAYS after receipt so long as the item(s) are in the original condition and please following the:
Returns/Exchanges Policy
International Returns/Exchanges Policy
How to Process a Return/Exchange



RETURNS/EXCHANGES POLICY:

You may return or exchange an item within the first 14 DAYS after you've received your order so long as the items are in the original condition for a full refund, this excludes sale items.

Returns will be refunded after the warehouse has inspected items and declares the items are in their original condition.

Products must be in the condition you received them with the original tags and in the intact original box and/or packaging.

Items worn, with stains cannot be returned. If you do ship such items, Trash and Vaudeville will not be responsible for processing and returning such items. Sorry, we cannot take returns on worn items.

Please make sure to insure your shipment & record your tracking number because we cannot issue an exchange or refund until our warehouse confirms receipt. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.

Sale item purchases are only eligible for exchanges. Sorry, no returns are available on sale items.

Shipping and handling is not refundable for returns.

Gift Certificates are not refundable.

You will be responsible for the freight charges unless you have received damaged goods. If you have received damaged goods, please email our customer care at customerservice@trashandvaudeville.com and we will respond with the appropriate return instructions. Please do not mail any packages C.O.D., as they cannot be accepted.

All returns will be credited to the original credit card used.

Returns and exchanges will be processed within 1-2 weeks of our warehouse receiving your item, unless the exchange requested is on backorder.

Please allow at least 2 billing cycles for the credit adjustment to appear on your statement.

For questions regarding Returns/Exchanges, please email ReturnExchange@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST).







HOW TO PROCESS A RETURN OR EXCHANGE

To process your return/exchange, please complete the following steps:

1. Please follow and read our Returns/Exchanges Policy or International Order Returns/Exchanges Policy

2. Please email ReturnExchange@trashandvaudeville.com and be sure to include in the Subject Line: Order Number; Name; and whether it is a Return or Exchange Request
- Example Subject Line: Order 2001; John Smith; Return Request

3. In the email, please state whether you would like to Return or Exchange. If you would like an exchange, please state the
- Item SKU and Name
- and size you would like to exchange

4. We will e-mail you back a return slip, either USPS or Fed Ex. Please note our business hours: M-TH 11AM-5PM EST.

5. After you've received email confirmation and return slip from Trash and Vaudeville, please ship the item(s) out immediately. Note the order must be returned/exchanged within 14 DAYS after receiving your order.

6. Please include a print out of your original order receipt in the return/exchange package.

7. Important - Please make sure to insure your shipment & record your tracking number because we cannot issue an exchange or refund until our warehouse confirms receipt.

8. Please send returns/exchanges to: Trash and Vaudeville, 5200 West Side Avenue, North Bergen, NJ 07047







INTERNATIONAL ORDERS RETURNS/EXCHANGES
In the event that the customer refuses delivery of the shipment, the customer is responsible for payment of all return duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments.

If the customer would like to return or exchange an item, they are responsible for the shipping costs to get the item returned to Trash and Vaudeville, and the shipping cost to get the exchanged item shipped to back them.

Shipping charges are not refundable for returned items.

For more information, please see our Returns/Exchanges Policy or How to Process a Return/Exchange.







SIZING HELP
We are determined to get you the right fit, so if you have any questions, please feel free to contact us: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST).


TRIPP NYC - WOMEN'S SIZE CHART
TRIPP NYC - MEN'S SIZE CHART
TRIPP DARKSTREET - WOMEN'S SIZE CHART
TRIPP DARKSTREET - MEN'S SIZE CHART


TRASH AND VAUDEVILLE GIFT CERTIFICATES

Make gift giving easy, the perfect size gift!

Use ONLY online at TrashandVaudeville.com

Gift Certificates are sent to the recipient via E-mail from customerservice@trashandvaudeville.com.

This Gift Certificate email arrives within 2-3 business days of placing your order, after credit card approval. This email contains the gift PIN & NUMBER needed in order to redeem gift certificate. Choose from $25 - $1,000.00



HOW TO ORDER GIFT CERTIFICATES
Order Gift Certificates



HOW TO REDEEM YOUR ONLINE GIFT CERTIFICATE
After receiving your gift certificate, start shopping at www.TrashandVaudeville.com! Your gift certificate Number and PIN will arrive via e-mail from customerservice@trashandvaudeville.com with the subject line "TrashandVaudeville.com Gift Certificate."

IMPORTANT: To ensure you receive our e-mails, please add customerservice@trashandvaudeville.com to your address book or safe list. If you did not receive this email, please double check your spam folder.

When you're ready to check out, enter your gift certificate Number and PIN into the "gift certificate" boxes at the bottom of your shopping bag & hit "Redeem Certificate." The certificate amount will be subtracted from your order and will be shown right above the Total.

Important - Please Read: There is no expiration date.

Gift Certificates are redeemed on our web site (TrashandVaudeville.com) by entering your gift Number & PIN in the "Gift Certificate" boxes at the bottom of your shopping bag page and click on "Redeem Certificate" button.

Gift Certificates are NOT redeemable for cash and cannot be returned for a cash refund.

We are not responsible for lost or stolen gift certificates, or if certificates are undeliverable or not received as a result of inaccurate e-mail address.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.

NEED MORE HELP Please contact us: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST).




COUPON CODES
How to apply a Coupon Code to your order Shop at www.TrashandVaudeville.com. Find your coupon code number When you're ready to check out, enter your coupon code number in the "coupon code" box provided on the "Shopping Bag" page and hit "Apply Coupon" button. The coupon code discount will be subtracted from your order and will be shown right above the Total.

Important - Please Read:
Coupon Codes are redeemed on our web site TrashandVaudeville.com only. Trash and Vaudeville can only accept one promo code per order. Coupon Codes are NOT redeemable for cash and cannot be returned for a cash refund. We are not responsible for lost or stolen coupon codes or if coupon codes are undeliverable or not received as a result of inaccurate e-mail address.

NEED MORE HELP Please contact us: customerservice@trashandvaudeville.com or (877) 520-0420 (Hours M-TH 11AM-5PM EST).


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